Privacy Policy

Effective Date: May 20, 2025

1. Introduction

At Sisters Delivery and Shuttle, LLC (“we,” “our,” or “us”), your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our transportation and delivery services through our mobile application, website, or other digital platforms (collectively, the “Services”).

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

Full name
Phone number
Email address
Billing and payment details
Driver’s license, vehicle, and insurance information (for service providers)

b. Location Information

Real-time GPS location (for ride and delivery tracking)
Pick-up and drop-off addresses
Location history

c. App and Device Information

Device type and operating system
IP address
App usage statistics
Crash logs and performance diagnostics

d. Communication Data

Messages between users and drivers
Customer service communications

3. How We Use Your Information

We use your information to:
Provide and manage ride and delivery services
Process payments and send receipts
Communicate updates and service alerts
Enhance safety and prevent fraud
Analyze app performance and improve features
Comply with legal and regulatory requirements

4. Information Sharing and Disclosure

Your information may be shared with:
Drivers or service providers to fulfill transportation/delivery requests
Payment processors and backend service providers
Law enforcement or regulatory agencies as required by law
Business partners or affiliates (with your consent)
We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your personal data for as long as necessary to provide our Services, meet legal obligations, and resolve disputes. You can request deletion by contacting us at the address below.

6. Security

We implement commercially reasonable safeguards including encryption, access controls, and secure servers to protect your information. While we take steps to secure your data, no system is fully immune from risks.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:
Access or request a copy of your personal data
Correct inaccurate or outdated data
Request deletion of your data
Object to data processing or request portability
Opt out of marketing communications
You can exercise these rights by contacting us directly.

8. Children’s Privacy

Our services are not intended for use by children under 13 years old. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may periodically update this Privacy Policy. Updates will be posted in the app and on our website with the revised “Effective Date.” Continued use of our Services after changes constitutes acceptance.

10. Contact Us

If you have any questions or concerns about this policy or your data, contact us:

Sisters Delivery and Shuttle, LLC
694 North Larch, Ste. 1542
Sisters, OR 97759
info@sistersdeliveryandshuttle.com
541-213-0507